It’s time to start experiencing travel again, and we are overjoyed to see you! Just as we’ve always exceeded your vacation expectations at Encore Resort at Reunion, we have gone above and beyond with our enhanced health and safety features.
When you enter Encore Resort, you’ll find that contactless hand-sanitizing stations have been installed throughout the resort for easy use by guests and team members. Check-in protocols have new protections, such as plexiglass panels at the front and concierge desks; no handling of credit cards or IDs; emailed receipts; and sanitizing of all touch points after each guest transaction.
You can be assured that our team members have been properly trained and screened for this new era of travel. Every employee has his or her temperature checked at the start of a shift and is provided a new mask and gloves to be worn that day. Other personal protection equipment will be worn to meet state and federal guidelines. Our staff has undergone mandatory education about COVID-19 safety and how that applies to keeping guests healthy and comfortable at Encore Resort.
We have implemented physical distancing throughout Encore Resort, and signs in public areas remind guests of its importance. Team members will help keep the new policy in practice, as well as monitor the flow of queues, in the clubhouse and other common spaces. Luggage and other deliveries will be placed outside your front door, and you will be notified to retrieve the items to minimize contact.
Each of Encore’s curated resort residences is deep-cleaned between guests with expanded sanitation procedures. That includes using cleaning products and protocols that meet strict Centers for Disease Control guidelines and are approved for use against viruses, bacteria and other airborne pathogens. Full housekeeping services are completed after the third night of your stay, and you can pick up cleaning supplies at the front desk any time.
At Encore Resort, you can feel comfortable choosing to dine at Finns Restaurant and Bis Bar & Grill, or in your own curated resort residence. In our eateries, tables and chairs are spaced 6 feet apart — no bar seating right now — and our already stringent sanitation practices are even more rigorous. Items that guests come in repeated contact with, such as check folders and pens or salt and pepper shakers, will be cleaned after each use by a customer. Menus now are only used once before disposal, and condiments are offered in single-serving sizes. Food preparation and storage areas are deep-cleaned more often, and team members use contactless transfers of utensils and equipment whenever possible. So, please, sit back, relax and enjoy your meal!
You still can bask in the warm Florida sunshine at our beautiful pools and Water Park, which remain open with some safety modifications. (According to the Centers for Disease Control, COVID-19 cannot be contracted through chlorinated water.) Pool seating is limited and separated by 6 feet. Pool chairs, tables and umbrellas are sprayed and sanitized between each use. Each chair is folded down after it is cleaned to communicate that it has been sanitized for the next person. All pool recreational equipment and supplies also are sanitized before and after each use. Double tubes have been removed from the pool area.
At Encore Resort, you can relax, knowing that we have thoughtfully and carefully planned for your safety. It’s time to vacation at your own private, curated resort residence and make new memories with your family and friends!